-
Return Window: You may return your purchased item within 14 days of receipt. The product must be dispatched before this period expires.
-
Condition of Items: Products must be returned unworn and with their original packaging (pouches, bags, etc.).
-
Courier Selection: You are free to select your preferred shipping provider (e.g., DHL, UPS, national postal services).
-
Tracking Requirement: Returns must be sent via a shipping tracking service to monitor the delivery progress.
-
Inform us - Customer Notification: Please notify us once the package is sent, as courier services do not always provide automated delivery updates. Send us the tracking information.
-
Shipping Recommendation: For competitive rates in selected countries, we recommend using the shipping broker Packlink.
-
Costs & Liability: The customer bears all return shipping costs and assumes liability for the package during transit.
-
Refund Processing: Upon receiving and verifying the package, a refund will be issued to your original payment method within a maximum of 5 business days
Return Address:
Livit Jewelry
Calle Miquel Pedrola 10, 5-1
08003 Barcelona
Spain